Refund policy

Refund Policy

Last updated: October 3, 2026

At ElevateEdge, we want you to feel confident when you order from us. If something isn't right with your purchase, we're here to help.

30-Day Returns

You can request a return within 30 days of receiving your order.

To qualify, items generally need to be:

Unworn and unused
Unwashed and in original condition
Free from damage, stains, odors, or other signs of use
Returned with original tags and packaging when applicable

Some products may be marked as final sale or non-returnable. If so, we'll clearly identify that on the product page.

How to Start a Return

Starting a return is simple.

Your order number
The item you'd like to return
The reason for the return
Photos if the item arrived damaged or defective

Please contact us before sending anything back. We'll provide the appropriate return instructions.

Damaged, Defective, or Incorrect Orders

We want you to receive exactly what you ordered.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Send us a description of the issue and photos when possible. We'll review the situation and work with you on an appropriate solution, which may include a replacement or refund.

Refunds

Once your approved return is received and inspected, we'll let you know whether your refund has been approved.

Approved refunds are sent back to your original payment method. Your bank or payment provider may need additional time to process the refund and make the funds available.

Original shipping charges are generally non-refundable unless the return is related to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

Return Shipping

For standard returns, customers are generally responsible for return shipping costs.

If we sent you the wrong item or your product arrived damaged or defective, we'll work with you to determine the appropriate return-shipping solution.

Exchanges

Need a different size or product?

We may be able to offer an exchange depending on availability. If the requested replacement isn't available, we'll work with you on an eligible refund.

Order Cancellations

Changed your mind? Contact us as soon as possible.

Because orders may be processed quickly by our fulfillment partners, we can't guarantee that an order can be canceled once it has entered processing or shipment.

If your order can no longer be canceled, you may still be able to return it under this policy.

Didn't Receive Your Refund?

If we've confirmed that your refund was issued but you don't see it yet, check with your bank or payment provider first, as processing times can vary.

If you're still having trouble, contact us and we'll be happy to help.